Patient Forms, Office Policies, and FAQs
FAQs
What do I bring to my first visit?
Please arrive 15 minutes before your appointment to allow time to fill out paperwork. You must bring a photo ID and your insurance card with you. If you are a minor, you have to come with a parent or legal guardian.
Are you accepting new patients?
Yes! Stop by, call, or contact us here to make an appointment. We look forward to seeing you!
Do you treat children?
Yes! We treat patients of all ages, from infants to 100-year-olds (and beyond)! We are also experienced and comfortable with treating children with disabilities.
Do you offer hearing aids?
Yes! Contact us here to make an appointment for a consultation and hearing test.
Do you offer allergy testing?
Yes, we offer environmental and food allergy testing.
Do you accept my insurance?
We do accept all major commercial, Managed Medicaid and Medicare plans. Please call our office to speak to a team member to verify.
Can I get a hearing test?
Yes! Please call our office and let us know that you’re interested in a hearing test.
“Dr. Pantelides is one of the best doctors I've been to. His office staff were so nice, even when super busy. I was able to get my sinus infection taken care of and can breathe again. Definitely recommending him to my friends and family who also suffer from sinus issues.”
— DULCE
Office Policies
CANCELLATION/RESCHEDULE:
Dr. Pantelides schedules his patients with the intention to provide the best possible individualized care to each person for their Otolaryngology (ENT) needs. In an effort to serve you better, we ask for proper notice of at least 24 hours in advance if you are in need to cancel or reschedule your original appointment.
As Dr. Pantelides respects the patient’s needs and time for medical care, we also ask that our patients keep their appointments. We understand from time to time there is a last-minute need to change or you will be running late for an appointment and we are happy to accommodate you the best way possible.
Should you need to reschedule an appointment, please call the office and speak to a staff member. If you call after-hours, please leave a clear message and return call number so we can call you to reschedule
Patients arriving more than 15 minutes after their appointment time may be asked to reschedule and we apologize for any inconvenience this may cause.
Patients who cancel or do not show up for their scheduled appointment without notification three times will be required to pay a convenience charge of $50 before scheduling their next visit
PAYMENT:
REFERRALS – If your plan requires a referral from your primary care physician, it is YOUR responsibility to obtain it prior to your appointment and have it with you at the time of your visit. If you do not have your referral, YOU WILL BE REQUESTED TO SIGN A FINANCIAL WAIVER and will be personally responsible for that day’s services.
CO-PAYMENTS – By law we MUST collect your carrier designated co-pay. This payment is expected at the time of service. Please be prepared to pay the co-pay at each visit.
OUT OF NETWORK PLANS – Since we do not ‘participate’ with your plan, payment will be expected at the time of service, unless prior arrangements have been made with our financial staff including co-insurance, deductible and non-covered amount. We will send a courtesy bill to the carrier on your behalf.
SELF-PAY PATIENTS – Payment is expected at the time of service unless other financial arrangements have been made prior to your visit.
MEDICARE – We will submit claims to Medicare. The patient will be responsible for the deductible and the 20% co-insurance, which can be billed to a secondary insurance if you have one.